REFUND POLICY
Understand eligibility before payment and activation.
Refund eligibility depends on the written terms supplied for the selected product, the activation state and the problem reported. Ask for the current policy before paying; this page does not replace the order-specific terms.
01
Before activation
Check the exact device, player, duration, number of screens and current price. A compatibility question raised before activation is easier to resolve than one discovered after access has been created.
02
Technical issues
Report problems promptly with the device model, app name and exact error. Reasonable troubleshooting may be required to determine whether the issue concerns the service, player, device or local connection.
03
Situations that may affect eligibility
Examples can include an activated digital service, incorrect device information, unsupported third-party software, shared credentials, expired access or a local network problem. The actual decision must follow the written policy and applicable consumer law.
04
How to submit a request
Use the contact page and include the order reference, activation date, device details, issue description and steps already tried. Do not send payment-card numbers or passwords.
- Order reference and date
- Selected plan
- Device and player
- Requested resolution and evidence
PRACTICAL REVIEW
A fair review needs evidence
A refund request is easier to assess when it arrives promptly and explains what was ordered, what failed and which troubleshooting steps were completed. Screenshots of an error can help, but they should never expose passwords or complete payment information.
Where a service works on one supported device but not on an unsupported application, the remedy may be setup assistance rather than a refund. Where access was never delivered or a confirmed service failure cannot be corrected, the written policy and applicable consumer law should guide the response.
The production operator must publish the exact request window, exclusions, processing time and payment-return method. Until those verified terms are added, customers should request the current policy in writing before activation.